Are you confused by GDPR, and how it will impact your WordPress site? GDPR, short for General Data Protection Regulation, is an European Union law that you have likely heard about. We have received dozens of emails from users asking us to explain GDPR in plain English and share tips on how to make your website GDPR compliant. In this email/article, we will explain everything you need to know about GDPR (without the complex legal stuff).
What is GDPR?
The General Data Protection Regulation (GDPR) is a European Union (EU) law that took place on May 25, 2018. The goal of GDPR is to give EU citizens control over their personal data and change the data privacy approach of organizations across the world.
Basically after May 25, 2018, businesses that are not in compliance with GDPR’s requirement can face large fines up to 4% of a company’s annual global revenue OR €20 million (whichever is greater). This is enough reason to cause wide-spread panic among businesses around the world.
This brings us to the big question that you might be thinking about:
Does GDPR apply to my website?
The answer is YES. It applies to every business, large and small, around the world (not just in the European Union).
If your website has visitors from European Union countries, then this law applies to you.
But don’t panic, this isn’t the end of the world.
While GDPR has the potential to escalate to those high levels of fines, it will start with a warning, then a reprimand, then a suspension of data processing, and if you continue to violate the law, then the large fines will hit.
The EU isn’t some evil government that is out to get you. Their goal is to protect consumers, average people like you and me from reckless handling of data / breaches because it’s getting out of control.
The maximum fine part in our opinion is largely to get the attention of large companies like Facebook and Google, so this regulation is NOT ignored. Furthermore, this encourages companies to actually put more emphasis on protecting the rights of people.
Once you understand what is required by GDPR and the spirit of the law, then you will realize that none of this is too crazy. We will also share tools / tips to make your WordPress site GDPR compliant.
What is required under GDPR?
The goal of GDPR is to protect user’s Personally Identifying Information (PII) and hold businesses to a higher standard when it comes to how they collect, store, and use this data.
The personal data includes name, emails, physical address, IP address, health information, income, etc.
While the GDPR regulation is 200 pages long, here are the most important pillars that you need to know:
Explicit Consent – if you’re collecting personal data from an EU resident, then you must obtain explicit consent that’s specific and unambiguous. In other words, you can’t just send unsolicited emails to people who gave you their business card or filled out your website contact form because they DID NOT opt-in for your marketing newsletter (that’s called SPAM by the way, and you shouldn’t be doing that anyway).
For it to be considered explicit consent, you must require a positive opt-in (i.e no pre-ticked checkbox), contain clear wording (no legalese), and be separate from other terms & conditions.
Rights to Data – you must inform individuals where, why, and how their data is processed / stored. Individuals have the right to download their personal data and they also have the right to be forgotten, meaning they can ask for their data to be deleted.
This will make sure that when you hit Unsubscribe or ask companies to delete your profile, then they actually do that (hmm, go figure). I’m looking at YOU, Zenefits, still waiting for my account to be deleted for 2 years, and hoping that you stop sending me spam emails just because I made the mistake of trying out your service.
Breach Notification – organizations must report certain types of data breaches to relevant authorities within 72 hours, unless the breach is considered harmless and poses no risk to individual data. However if a breach is high-risk, then the company MUST also inform individuals who’re impacted right away.
This will hopefully prevent cover-ups like Yahoo that was not revealed until the acquisition.
Data Protection Officers – if you are a public company or process large amounts of personal information, then you must appoint a data protection officer. Again, this is not required for small businesses. Consult an attorney if you’re in doubt.
To put it in plain English, GDPR makes sure that businesses can’t go around spamming people by sending emails they didn’t ask for. Businesses can’t sell people’s data without their explicit consent (good luck getting this consent). Businesses have to delete user’s account and unsubscribe them from email lists if the user ask you to do that. Businesses have to report data breaches and overall be better about data protection.
Sounds pretty good, in theory at least.
Ok so now you are probably wondering what do you need to do to make sure that your website is GDPR compliant.
Well, that really depends on your specific website (more on this later).
Let us start by answering the biggest question that we’ve gotten from users:
Is WordPress GDPR Compliant?
Yes, as of WordPress 4.9.6 (NOTE: all of our web hosting clients’ websites have been updated to version 4.9.6), the WordPress core software is GDPR compliant. The WordPress core team has added several GDPR enhancements to make sure that WordPress is GDPR compliant. (In fact, UZU employees participate in the WordPress Core Team discussions.)
Having said that, due to the dynamic nature of websites, no single platform, plugin or solution can offer 100% GDPR compliance. The GDPR compliance process will vary based on the type of website you have, what data you store, and how you process data on your site.
Ok so you might be thinking what does this mean in plain english?
Well, by default WordPress 4.9.6 now comes with the following GDPR enhancement tools:
See screenshot below:
By default, WordPress used to store the commenters name, email and website as a cookie on the user’s browser. This made it easier for users to leave comments on their favorite blogs because those fields were pre-populated.
Due to GDPR’s consent requirement, WordPress has added the comment consent checkbox. The user can leave a comment without checking this box. All it would mean is that they would have to manually enter their name, email, and website every time they leave a comment.
WordPress offers site owners the ability to comply with GDPR’s data handling requirements and honor user’s request for exporting personal data as well as removal of user’s personal data.
The data handling features can be found under the Tools menu inside WordPress admin.
These three things are enough to make a default WordPress blog GDPR compliant. However it is very likely that your website has additional features that will also need to be in compliance.
Areas on Your Website that are Impacted by GDPR
As a website owner, you might be using various WordPress plugins that store or process data like contact forms, analytics, email marketing, online store, membership sites, etc.
Depending on which which WordPress plugins you are using on your website, you would need to act accordingly to make sure that your website is GDPR compliant.
A lot of the best WordPress plugins have already gone ahead and added GDPR enhancement features. Let’s take a look at some of the common areas that you would need to address:
Like most website owners, you’re likely using Google Analytics to get website stats. This means that it is possible that you’re collecting or tracking personal data like IP addresses, user IDs, cookies and other data for behavior profiling. To be GDPR compliant, you need to do one of the following:
- Anonymize the data before storage and processing begins
- Add an overlay to the site that gives notice of cookies and ask users for consent prior to tracking
Both of these are fairly difficult to do if you’re just pasting Google Analytics code manually on your site. However, if you’re using MonsterInsights, the most popular Google Analytics plugin for WordPress, then you’re in luck.
They have released an EU compliance addon that helps automate the above process. MonsterInsights also has a very good blog post about all you need to know about GDPR and Google Analytics (this is a must read, if you’re using Google Analytics on your site).
If you are using a contact form in WordPress, then you may have to add extra transparency measures specially if you’re storing the form entries or using the data for marketing purposes.
Below are the things you might want to consider for making your WordPress forms GDPR compliant:
- Get explicit consent from users to store their information.
- Get explicit consent from users if you are planning to use their data for marketing purposes (i.e adding them to your email list).
- Disable cookies, user-agent, and IP tracking for forms.
- Make sure you have a data-processing agreement with your form providers if you are using a SaaS form solution.
- Comply with data-deletion requests.
- Disable storing all form entries (a bit extreme and not required by GDPR). You probably shouldn’t do this unless you know exactly what you’re doing.
The good part is that if you’re using WordPress plugins like WPForms, Gravity Forms, Ninja Forms, Contact Form 7, etc, then you don’t need a Data Processing Agreement because these plugins DO NOT store your form entries on their site. Your form entries are stored in your WordPress database.
Simply adding a required consent checkbox with clear explanation should be good enough for you to make your WordPress forms GDPR compliant.
Email Marketing Opt-in Forms
Similar to contact forms, if you have any email marketing opt-in forms like popups, floating bars, inline-forms, and others, then you need to make sure that you’re collecting explicit consent from users before adding them to your list.
This can be done with either:
- Adding a checkbox that user has to click before opt-in
- Simply requiring double-optin to your email list
Top lead-generation solutions like OptinMonster has added GDPR consent checkboxes and other necessary features to help you make your email opt-in forms compliant. You can read more about the GDPR strategies for marketers on the OptinMonster blog.
WooCommerce / Ecommerce
If you’re using WooCommerce, the most popular eCommerce plugin for WordPress, then you need to make sure your website is in compliance with GDPR.
The WooCommerce team has prepared a comprehensive guide for store owners to help them be GDPR compliant.
If your website is running retargeting pixels or retargeting ads, then you will need to get user’s consent. This can be accomplished by using a plugin like Cookie Notice.
There are several WordPress plugins that can help automate some aspects of GDPR compliance for you. However, no plugin can offer 100% compliance due to the dynamic nature of websites.
Beware of any WordPress plugin that claims to offer 100% GDPR compliance. They likely don’t know what they’re talking about, and it’s best for you to avoid them completely.
Whether you’re ready or not, GDPR will go in effect on May 25, 2018. If your website is not compliant before then, don’t panic. Just continue to work towards compliance and get it done asap.
The likelihood of you getting a fine the day after this rule goes in effect are pretty close to zero because the European Union’s website states that first you’ll get a warning, then a reprimand, and fines are the last step if you fail to comply and knowingly ignore the law.
The EU is not out to get you. It’s doing this to protect users’ data and restore people’s trust in online businesses. As the world goes digital, we need these standards. With the recent data breaches of large companies, it’s important that these standards are adapted globally.
It will be good for all involved. These new rules will help boost consumer confidence and in turn help grow your business.
We hope this article helped you learn about WordPress and GDPR compliance. We will do our best to keep it updated as more information or tools get released.
- GDPR Hysteria Part I and Part II by Jacques Mattheij
- Data protection infographic by European Commission
- Principles of the GDPR by European Commission
- GDPR and MonsterInsights – everything you need to know
- GDPR Enhancement Features for Your WordPress Forms
- GDPR Compliance for WooCommerce Stores
- GDPR and OptinMonster – Good read if you have email marketing opt-in forms